Privacy Policy
Routine Health and Hormone (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal, medical, and financial information of our patients, clients, and website visitors. This Privacy Policy describes the types of information we collect, how we use and disclose such information, and the rights and protections afforded to you under applicable law.
By using our website, scheduling services, or providing information to us, you consent to the practices described in this Privacy Policy.
1. Information Collected
We may collect and process the following categories of information:
a. Personal Identifiable Information (PII):
Name, date of birth, mailing address, email address, telephone number, and other identifiers.
b. Protected Health Information (PHI):
Medical history, laboratory results, treatment notes, prescriptions, and related health data provided in connection with medical services.
c. Financial Information:
Billing address, payment method, insurance details (if applicable), and transaction records.
d. Technical and Website Information:
IP address, browser type, device identifiers, cookies, analytics data, and pages visited.
2. Use of Information
We may use the information collected for the following purposes:
- To provide medical care, treatments, and related services.
- To verify identity, process payments, and maintain patient accounts.
- To communicate regarding appointments, reminders, updates, or patient education.
- To comply with federal and state laws, including HIPAA requirements.
- To improve website functionality, operations, and security.
- To send limited marketing or promotional materials, with the option to opt out.
3. HIPAA Compliance
Routine Health and Hormone is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). All Protected Health Information (PHI) is safeguarded in accordance with HIPAA and its implementing regulations. PHI will not be disclosed without your authorization, except as permitted by law for purposes of treatment, payment, and healthcare operations.
4. Disclosure of Information
We may disclose your information under the following circumstances:
- To Healthcare Providers: Physicians, nurses, and authorized staff involved in your care.
- To Third-Party Service Providers: Entities that assist with billing, scheduling, laboratory testing, electronic medical records, or data storage.
- As Required by Law: When disclosure is necessary to comply with legal or regulatory obligations, subpoenas, or court orders.
- To Protect Safety: If disclosure is necessary to prevent or address a serious threat to health or safety.
We do not sell or lease your information to third parties.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption protocols, restricted access, and regular audits.
While we employ reasonable security measures, no system can be guaranteed as fully secure. Use of the internet and electronic communications involves some level of inherent risk.
6. Retention of Information
We retain personal and medical information for as long as necessary to provide services, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Records may be maintained in electronic and/or paper form.
7. Patient Rights
You have the following rights with respect to your Protected Health Information:
- The right to request access to and obtain a copy of your medical records.
- The right to request corrections or amendments to inaccurate or incomplete records.
- The right to request restrictions on certain uses or disclosures.
- The right to request confidential communications.
- The right to receive an accounting of disclosures.
- The right to revoke authorization for future use or disclosure, subject to legal exceptions.
Requests must be submitted in writing to the Privacy Officer listed below.
8. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to enhance user experience, analyze traffic, and improve website performance. You may disable cookies in your browser settings; however, doing so may limit certain website features.
9. Payment Processing
Payments may be made using credit/debit card, HSA/FSA, or cash. We use third-party payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS).
10. Marketing Communications
By providing your contact information, you consent to receiving appointment confirmations, reminders, service updates, and limited marketing communications. You may opt out of promotional communications at any time by following the instructions included in our emails/texts or by contacting us directly.
11. Children’s Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors without parental or guardian consent.
12. Changes to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time. Changes will be effective upon posting to this website, with the effective date updated accordingly.
13. Contact Information
For questions regarding this Privacy Policy, or to exercise your privacy rights, please contact:
Routine Health and Hormone
1 (801) 839-4688